How Soundglide works
Soundglide makes it easier to reach the right department. One of the most frustrating things when calling a company is listening to the prompts on a phone tree. We have all experienced the frustration of calling a company and hearing the dreaded, press 1 for this department, press 2 for that department. Than you press for a specific department and are prompted to listen to yet another menu.
Then if the phone tree gods allow it, you finally get to talk to an operator. Only to be told you reached the wrong department. And have to start the process yet again. It makes you want to tear your hair out.
Imagine a new customer calling and entering the phone tree hell. And how many customers don’t become actual customers because of their frustration over it. Our simple and easy communication tool allows users to skip the dreaded phone tree. Users can instantly see all the different departments by just clicking on one simple button on a desktop or mobile phone.
They can then choose the department they want to talk to directly. And call directly from their desktop or mobile phone. If they want to talk to customer service for example, they can click on customer service and speak directly with a customer service representative directly from their desktop or mobile phone. This clean and simple phone system increases overall customer satisfaction and makes the new user acquisition smoother. Using encrypted voice technology all of our calls and safe and secure for your business and customers.
Benefits of using Soundglide
1. No phone number is required
Soundglide’s widgets are easy to install and use. Add it to your website easily, and you’re ready to handle customer service calls like a pro.
2. Low Cost and Easy set up
Soundglide is easy to set up and affordable. Plus, it doesn’t require special hardware or software, just a web browser. You can start using it right away with no hassle.
3. Reduced wait times
Reduce wait times. Our Click to Call software can direct calls to the right person or department quickly. Plus, our web-based interface makes it easy for you to handle customer calls.
4. No phone tree needed
Soundglide doesn’t require a phone tree system to work. You can receive customer calls without a complicated phone system.
5. Reduced response time
With Soundglide, you can reduce your response time to customers. Our web-based interface makes it easy for you to handle customer calls.
6. Advanced routing options
Soundglide helps you handle your customer calls in the best way possible. You can use our routing system to customize the way your calls are handled.
7. High first call resolution rate
Our high first-call resolution rates of 95% are a testament to the quality of our customer service. Our intelligent routing system can quickly assign calls to the right person so that you can resolve customer issues as quickly as possible.
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FCR= (Total resolved cases/ Total number of cases) x 100%
8. Cheaper than IVR better than live chat
Soundglide is a cheaper and better alternative to traditional customer service methods like IVR and live chat. With Soundglide, you can reduce your customer service costs while providing the same quality of service.
