A Better Way to Handle Customer Service Calls
Soundglide offers several features that can make handling customer service calls easier and more efficient.
Here are some of the features we have…
More features coming soon!
Customer Service & Beyond
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Chairman - SeaTaste Cuisine, Ontario, Canada
CEO & Co-Founder - Craftyclean.com 9 Tonbridge Rd
Owner - CityTransportAmsterdam
Try unlimited features for free!
Once the trial ends, you will be charged $9.99/Mo with 1,000 minutes of call time
Frequently Asked Questions
It's great for businesses with websites where visitors need to contact customer support or specific departments via live chat or phone.
We’re suitable for small and large companies that have dedicated support departments.
Soundglide can easily help institutions like small businesses, law firms, insurance brokers, EMS services, banks, and hospitals increase the value of their customer support services.
Soundglide is fully customizable; you can choose colors, department names, titles, and more.
Additionally, we offer an added-on service for advanced customization.
We offer a system where visitors can click on the button to call us from their websites. It works just like a chatbot that allows users to call anyone on their website. Let's compare our system to an existing customer service system.
For example, a customer support team at a small business wants their clients to be able to call them and reach the right department.
With their existing customer support system, they created an IVR system for their team to handle phone calls. They place a customer support number on their website that looks like this 800-424-6202. To call the number, customers need to dial the number on their phone. To reach a specific department customers need to select from a menu that sounds like this.
Press 1 to speak with billing.
Press 2 to speak with support.
Press 3 for a company directory.
Nobody likes listening to phone trees, your customers are busy.
We are rewriting that boring system to be more useful, simple, and smart. Instead of calling using a phone number and a phone tree, users can call directly from the website, using their desktop or mobile device.
Visitors to your website simply need to click on the call icon to call a direct line:
Click to call billing
Click to call support
Click to the company directory
When visitors click the on a specific department, it will initiate a call directly to that department.
Customers can save valuable time by using our system. Additionally it will improve the customer service quality as users can reach the right department more efficiently.
Soundglide is encrypted and fully HIPAA Compliant
Yes, you can display several departments, so users can choose which department to call directly. Saving on administrative transferring times.
Click-to-Call, or click-to-dial, is a way for people to contact an organization by phone from a website or a mobile application. Clicking a button on a website or a mobile application which allows a user to place a phone call to someone over their internet browser.
CTA (Call to Action) buttons are placed on websites to provide people with information that will encourage them to call a representative of the company
Looking for Learning Resources?
Our Learning Resources is a great place to start. They include tutorials, tips, and articles to help you get the most out of our software.
Let us help you get the most out of our software!
If you need help with anything related to Soundglide, our
helpful team is available 24/7 to answer any questions you may have. We usually provide a reply within 2 business days.